Nottage and Ward, LLP's Client Service Standards
Our goal as a divorce and family law firm is to assist our clients in improving their lives. As attorneys, we are here to support, counsel, and advise our clients through a difficult and often challenging situation. At Nottage and Ward, LLP, we are here to help individuals get through this process and have developed Client Service Standards to communicate our client commitment.
Our success as a family law firm depends on the results we achieve for our clients. Success starts with an understanding. We are responsible for understanding the specific circumstances that give rise to the legal matters you bring us. We invest in learning your needs and expectations and apply them as an important factor and part of the process in driving things forward.
2. Quality Representation
We are dedicated to providing clients with the highest caliber legal advice and counsel. Our attorneys have many years of experience and focus only on divorce and family law matters. We strive to always provide our clients with a quality work product.
Communication is the key to any legal matter. We view this as a two-way street. To ensure all client requests and questions are treated in a timely responsive fashion, we will strive to return phone calls and e-mails within a 24/7 response time.
Developing trust and a strong relationship with clients is paramount to all legal matters handled by the firm. Each lawyer and staff member is committed to our clients and to the unique aspects of the case brought to our firm.
5. Financial Transparency
We strive to provide efficient and cost-effective legal services. Accounts and billing will be easy to understand and broken down clearly to ensure there is a transparency in our billing process. We commit to resolve all billing issues and questions in a timely, fair, and professional manner.
6. Goal Oriented
Once our lawyers understand the needs and expectations of their clients, goals are set in place. These goals will be placed in a timetable for the legal matter at hand. Through meetings and communication with our clients, we will collectively create reasonable deadlines for work and goals to be met.
At Nottage and Ward, LLP, we are invested in the work we do for our clients and their evaluation of our work matters most. If, at any time, you have questions about the firm or a matter feel free to call your lawyer or Jeffrey Knipmeyer, our Client Service Partner at (312) 332-2915. Our commitment and application of Nottage and Ward, LLP's Client Service Standards reflects our dedication to putting our clients' needs first.
Client Commitment. We put clients first.
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Leslie has been the strongest representation I could ask for
Leslie has been the strongest representation I could ask for in a very complicated, emotional matter. She has continuously looked out for my best interest and the best interest of my son. She is always prompt in getting back to me and in keeping me well informed about my case.
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